Sacred Shipping and Return Policies


Last Revelation: October 1, 2024


In the name of La société du Chivo Inc., we solemnly proclaim our sacred shipping and return policies, to guide the faithful who place their trust in our work and products. Let these words serve as a covenant between us and our loyal customers.


Shipping Policies


In our mission to deliver the fruits of the earth, La société du Chivo Inc. is committed to ensuring that coffee, blessed through roasting, reaches its destination with diligence and speed. Here are the sacred guidelines on shipping.


1. Shipping Zones


Blessed are those in any corner of the world, for as long as the paths of shipping companies permit, we shall bring our products to them. There are no borders for the work of our hands, except for the limitations imposed by distance or customs.


2. Shipping Methods


Shipping will be free and standard for those dwelling in the holy land of Montreal. However, if the customer, in their desire for speed, opts for express delivery, they will bear the full cost. Through carriers such as FedEx, UPS, or Canada Post, the coffee shall embark on its journey to the homes of the faithful.


3. Shipping Costs


– Local (Montreal): Free shipping will be granted to those who reside in the great city of Montreal.


– National (Canada): For those whose purchases exceed 80 CAD, free shipping will be provided. Those who do not reach this sum will see the shipping cost calculated through the mysteries of [Freightcom](https://www.freightcom.com) or [Machool](https://www.machool.com).


– International: Those dwelling in faraway lands shall bear the full cost of shipping, revealed to them at the end of their sacred purchase.


4. Delivery Times


Delivery time is like the seasons: it shall begin counting the day after the roasting date, which shall be revealed at the time of purchase. In the case of receiving multiple orders that equal or exceed five production batches, the shipping will be hastened, and the beans will depart the day after their blessing.


– Local (Montreal): The fruit shall arrive in two days.


– National (Canada): Between 5 and 8 days, depending on the distance it must travel.


– International: The winds of destiny and the hands of customs determine the time, but we will do our utmost to ensure the beans arrive as swiftly as possible.


5. Delivery Delays

If forces beyond our work cause a delay, we shall send a sincere apology, and if the fault lies within our own hands, the coffee shall be sent by the fastest route, at no additional cost to the customer.


6. Failed Deliveries


If the customer is not present at the threshold of their home or if the destination was incorrectly marked, the cost of a second delivery attempt will be borne by the customer.


7. Order Tracking


A tracking number will be sent by email so that the customer, like a watchful sentinel, can follow the journey of their product. They may also use the **Shop** app to observe the progress of their shipment.


8. Custom Orders


If production is delayed, as is the nature of things dependent on the earth and time, the customer will be informed by email. In extraordinary cases, we will ship their order via express delivery so that it may arrive as quickly as possible.


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Return Policies


Though the fruits of the earth are fleeting, La société du Chivo Inc. ensures that the coffee arrives in perfect condition. However, should misfortune cross the customer’s path, here are the sacred provisions for returns and refunds.


1. Conditions for Returns 


There will be no returns, for coffee is a product that does not endure long in this world. However, if the wrong product was sent, or if it arrived damaged, the customer has the right to request either a replacement or a refund.


2. Refund Time Limit


The customer has up to 8 days from the reception of the product to request a refund or replacement if the delivery was incorrect or the product was damaged.


3. Return Costs


We do not ask for the physical return of the product. The customer may keep or discard the product as they see fit.


4. Refunds


In the case of a refund, only the cost of the product will be refunded, not the shipping costs. The refund will be processed within 30 days of the request.


5. Exceptions


There will be no returns under any circumstances. Refunds will only be issued if the product arrives open or if there was an error in the shipment. In such cases, the customer may also opt for a replacement instead of a refund.


6. Refund or Replacement Process


To request a refund or replacement, the customer must send an email to info@chivo.ca, specifying the order number and the nature of the issue.


7. Defective or Damaged Products


We trust in the word of our customers and do not require photographic evidence or the return of the damaged product to process a refund or replacement. However, if a customer reports recurring issues (more than three times), we will assess the situation with prudence before sending a new product.


8. Replacements


If the wrong product was sent or it arrived damaged, we will offer a replacement of the same product. If the product is out of stock, the customer may opt for a refund.


May these policies serve as a just guide for all transactions made with La société du Chivo Inc. Any questions or inquiries will be received with attention at info@chivo.